With SAP CRM Software Earn more Customer and loyalty, win deals, minimize service cost.

SAP CRM software helps you engage with your customers anywhere, anytime and on any device. With complete customer information – from interaction history to social media sentiments – and intuitive tools, you can continually improve your sales, marketing and service processes and delight your customers.

Business Scenario

The client required a Sales Force automation solution that would support their business processes and would integrate with the existing SAP ERP system as well as additional legacy systems. So they were selected SAP BW as the platforms for its Decision Support System.

Advantages of SAP CRM Solution

  • Simplified user interfaces and work-flows
  • Increased visibility of relevant customer data
  • Reduced time needed to configure customer relationship
  • Enhanced support to bussiness partners,dealers,etc
  • Increased opportunities for cross-selling and up-selling management(CRM) functionality

Cloud3Concepts Solutions Delivered

Cloud3Concepts has provided a CRM solution to manage service orders designed to meet SLAs. These solutions helped to accelerate the billing process as well as track services.
The SAP CRM solution provided to simplify the Return Material Authorization process,while increasing customer satisfaction by automating the warranty and claims process
SAP CRM’s base management process creates quick and accurate installation

Project Benefits

Integration of SAP CRM with other systems has given anadvantage to the client by increasing opportunities for cross-selling and up-selling
Field service management simplifies user interaction and enhances the support the client gives to its business dealers, cosumers and the partners on the go.
The installed base management improves consistency and allows relevant interaction between the client and their consumers.
Using the master data management as well as account and contact management,the client gains visibility of relavant customer data.